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🛒 E-Commerce Industry

AI Receptionist That
Handles Orders, Returns
& Recovers Carts
— 24/7

Your e-commerce store never leaves a customer waiting. NexaVoice AI answers every call and website chat instantly — gives order updates, processes returns, answers product questions, and recovers abandoned carts. All automatically.

60%
Reduction in Support Costs
35%
Cart Recovery Rate
4.9★
Average Customer Rating
The Challenge

What E-Commerce Stores Deal With Every Single Day

Your inbox and phone lines are flooded with the same questions. And every slow response pushes customers to abandon their cart — and your store.

Customers Constantly Ask:

These are the repetitive, high-volume inquiries that consume your support team's time every single day.

📍
Where is my order?
The #1 support ticket
⏱️
What is the delivery time?
Pre-purchase anxiety
↩️
How do I return a product?
Returns & exchange process
📦
Do you have this in stock?
Product availability
😤

Store Owners Waste Hours Replying to the Same Questions

Your team is copy-pasting the same tracking links, return policies, and stock answers all day — instead of growing the business, launching products, or improving the customer experience.

🔴Hours lost on repetitive order status updates
🔴Support team doing copy-paste work, not value work
🔴A 24/7 support team costs $120K+ annually
🛒

Slow Response = Customer Abandons Cart

70% of online shoppers abandon their cart. When a customer has a question and doesn't get an instant answer — about delivery, returns, or stock — they leave. And they don't come back.

🔴70% average cart abandonment rate
🔴Customers expect instant answers — even at 3 AM
🔴Every unanswered question is a lost sale
How NexaVoice Helps

AI Handles Every Customer Question — You Focus on Growth

NexaVoice takes over all repetitive support interactions so your team can focus on scaling the business, not answering "where is my order?" for the 100th time.

📞

Answer Customer Calls

NexaVoice picks up every customer call on the first ring — 24/7. Order status, delivery estimates, return policies — answered instantly in a natural, professional voice.

✓ Order inquiries · Delivery times · Returns · Stock checks
💬

Reply to Website Chat

Visitors browsing your store get instant answers via a smart chat widget. Questions about sizing, delivery, returns, or availability are resolved before they leave the page.

✓ Instant replies · Pre-purchase help · Lead capture · 24/7
📦

Give Order Updates

Customers say their order number and NexaVoice pulls real-time tracking info instantly — carrier, estimated delivery, current status. No hold time, no waiting for an email reply.

✓ Real-time tracking · Carrier info · Delivery estimates · Delay alerts
🔁

Handle Returns

AI initiates returns, generates prepaid shipping labels, offers exchanges or store credit — all fully automated. Customers get a resolution in under 60 seconds, not 48 hours.

✓ Instant label generation · Store credit · Exchanges · Policy enforcement
🛒

Recover Abandoned Carts

NexaVoice proactively follows up with shoppers who abandoned their cart — via call or chat — offering personalized incentives and resolving last-minute hesitations to complete the purchase.

✓ Proactive outreach · Discount offers · Objection handling · Revenue recovery

All 24/7 — Completely Automatic

NexaVoice handles every customer interaction around the clock — calls, chats, orders, returns, and cart recovery. Your customers get instant, professional support at 3 AM just as they would at 3 PM. No added headcount. No burnout. Just results.

See It Live →
Live Demo

Try NexaVoice AI For E-Commerce — Live

Talk to our AI voice assistant right from your browser. Ask about order status, returns, product questions — it's the real thing.

🎙️ Talk to the E-Commerce AI Assistant live

Try: "What's the status of order ORD-10001?" or "I want to return my headphones"

Click to start a live call

🔒 Uses your browser microphone · No app required · Ends anytime

💬 Live AI chat — ask about orders, returns, or complaints:

Pricing

Custom-Built for Your E-Commerce Store

We build, launch, and continuously optimize your AI receptionist. Pricing is tailored to your store's support volume and the services you need.

📞

Voice AI for E-Commerce

Custom-built AI voice agent that handles order tracking, returns, product questions, and cart recovery calls — all sounding natural and professional.

Pricing based on your call volume
💬

Chat AI for E-Commerce

Smart website chat widget trained on your products, policies, and FAQs. Resolves customer queries, captures leads, and recovers carts instantly.

Pricing based on your chat volume

Fully Managed — We Handle Everything

You focus on growing your store. We handle the AI.

Custom AI build & training
Shopify / WooCommerce integration
Ongoing prompt optimization
24/7 availability
Order tracking & returns
Cart recovery automation
SMS & email notifications
Dedicated support

Get a Custom Quote for Your Store

Tell us about your order volume, product catalog, and current support challenges. We'll design a tailored AI solution with transparent pricing — no surprises.

Get a Custom Quote → Talk to Our Team

Free consultation · No commitment · Live in 48 hours

🛒 E-Commerce AI

Ready to Recover Lost Sales on Autopilot?

See how NexaVoice resolves customer issues and recovers carts — while you sleep.

Free credits to start · No credit card · Live in 48 hours